Customer Service

 

SHIPPING COST: Flat rate shipping of $8.95 per order within Australia, with free shipping for orders over $100.00. 

SHIPPING TIME: Your order will normally be shipped to you within 1-3 business days. Products on order, products available as pre-order,  slightly longer to ship, however this will be stated in the item category/listing. If there are any delays in dispatching your order for any reason, we will keep you updated of this via email. Once your order is in the hands of Australia Post or Couriers we CANNOT guarantee shipping time or be held responsible for any delays in delivery to you. Do not hesitate to contact us on 0408277013 if you have any questions about shipping.

INTERNATIONAL ORDERS:  We only ship to Australia at present and do not offer international shipping, please contact us via our email jo@cheekychuckles.com.au for further information.

RETURNS & REPLACEMENTS:  If you are not 100% happy with the product you purchased from us, simply return it within 30 days (after you receive it) and we WILL refund you 100% of your purchase price.The merchandise must be unused, unwashed, and in original condition for a complete refund, (excluding shipping charges). Sales become final 30 days after the order is delivered to recipient.
PAYMENT METHODS:  We accept direct bank deposit, payments via paypal (including credit cards) or money order. Please be aware for direct deposit, and money order your order will not be sent until the funds have cleared.
PRIVACY POLICY:  We respect your privacy and treat it very seriously. None of the information you provide will ever be released to any other party. The information you provide when placing an order or registering is for our own internal purposes only e.g. processing and completing your order.  We may contact you via email regarding your order status. We may send you from time to time, emails about products or specials that we think you may be interersted in. We will not under any circumstances share your name, address, telephone number or email address with any third party without your permission. If you do not wish to have any further communication with us, please email opt out to jo@cheekychuckles.com.au Payment on our website is secure and safe with PayPal.

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